Classes

  • 10 class pass – these passes are valid for 4 months from the date of purchase.  They may be shared with one other person and you will need to inform the studio if you wish to do this.  They are non-refundable but may be extended under special circumstances.
  • 5 class pass – these passes are valid for 2 months from the date of purchase.  They may be shared with one other person and you will need to inform the studio if you wish to do this.  They are non-refundable but may be extended under special circumstances.
  • Monthly unlimited – these passes auto-renew using the credit care saved on our studio system.  The credit card on your client profile will be automatically billed on the date of your original purchase each month. Your membership continues on a monthly rollover and you may cancel your membership at any time by contacting the studio. A monthly unlimited pass can be put on hold for 1 month minimum (not 1/2/3 weeks at a time), please contact the studio to arrange this.  Memberships are non-refundable and non-transferable.
  • Annual unlimited – this pass is valid for 365 days from the date of purchase and will need to be renewed manually once expired.  You may cancel your membership during the year and will be entitled to a refund of 80% of the remaining balance, to cover the cost of an admin fee to process the refund.  Refunds will be calculated from the following month after your cancellation (e.g. pass cancelled 20th August, refund calculated from 1st September).
  • Concessions – the concession rates apply to drop-in classes and workshops only. Concession apply for the following: Students / Unemployed / Low Wage

Workshops

In the event of cancellation 14 days or more before a workshop, you will receive a refund.  Between 14 days and 48hrs there will be no refund unless we can fill your place before the workshop commences in which case your fee will be refunded. Should the event be cancelled by Lime House Yoga, you will be offered a full refund or if you would prefer, credit against future events held by Lime House Yoga.

Trainings

You may cancel your booking for a workshop, specialist training or intensive (an ‘Event’) so long as you do so at least 30 days before the start date of the Event in which case we will refund you the £ (sterling) amount you have paid us in respect of that Event, less an administration fee of 10% of the price of the Event or £20, whichever is the greater (capping the maximum at £50). If you cancel within 30 days of the start date of the Event there will be no refund unless we have a waiting list and are able to transfer your booking to another participant, in which case we will refund you the amount you have paid us in respect of that Event, less an administration fee calculated as set out above.

If you cancel your booking for a workshop, specialist training or intensive (an ‘Event’) within 30 days of the start date of the Event, you may also choose to carry your pass over to a future event of the same type and value.

We reserve the right to cancel an Event for any reason, though we will endeavour only to do so in the event of exceptional circumstances that mean we are unable to offer the Event as advertised, or if there are, in our opinion, insufficient numbers booked onto the Event for it to be commercially viable. Should this happen, we will notify you promptly and will refund you the full £ (sterling) amount you have paid us in respect of the Event. We will not, however, be responsible for any additional expenses which you may have incurred in respect of the Event, for example in respect of travel, accommodation or any exchange rate losses.

If you make a booking for an Event on behalf of another person, you warrant to us that you have their authority to do so.

Guest Teacher Retreat & Workshop Cancellation Policy

  • More than four weeks’ notice, a full refund will be given minus 5% administration fee.
  • Three weeks’ notice will be charged at 75% of the total amount.
  • Two weeks’ or less will be charged the total amount of the invoice.

Retreats & Holidays

To book a holiday or retreat, full payment is required, of which £250 is a non-refundable deposit.  Please note that payment schedules may differ for different retreats/holidays. 

We understand that there are times where you may be unable to attend once payment has been made and we will always try to help where we can. In the event of cancellation 60 days or more prior to the retreat/holiday, you will be entitled to a refund (less the non-refundable deposit). In the event of cancellation 59 days or less prior to the retreat/holiday, payments are not refundable.  If however your place(s) can be given to someone on the relevant retreat/holiday waiting list then we will refund you the payment (less your deposit). Should Lime House Yoga cancel the retreat/holiday, you will be offered a full refund or if you would prefer credit against future events held by Lime House Yoga. 

Cancellation of your booking should be confirmed and notified by email. 

External Studio Hire

We take a non-refundable 20% deposit at time of booking to confirm date/times of hire.

Cancellation of studio hire:

  • Up to 1 month prior to booking – 20% booking deposit retained
  • Between 1 month & 2 weeks prior to booking – 50% of studio hire cost charged
  • Between 2 weeks and booking – 100% of studio hire cost charged

Cancellation of catering:

  • Up to 2 weeks prior – no charge
  • Between 2 weeks & 24 hours – 50% of catering costs charged
  • Less than 24 hours – 100% of catering costs charged

Lime House Yoga reserves the right to cancel a booking with written notice to the user.

Wim Hof Method Cancellation Policy

Lime House operates separately to the Wim Hof Method workshops and so the cancellation terms and conditions differ to our own. Please see the below policy for cancellation if you are signed up to attend either the Wim Hof Method Fundamentals Day or weekend.

The Contractor shall be entitled to terminate the contract immediately if the client does not follow the guidelines and / or instructions given in the context of safety. Contractor is not liable for any damage as a result. Neither is the contractor obliged to return the payments made by the client for the completion of the agreement.

The Contractor is entitled to terminate the agreement and cancel the activity if 7 days before the starting date of the activity less than the minimum number of participants signed up. If the contractor makes use of this power, then the Client will recover any payments. Nevertheless, the client is not entitled to interest or compensation for other damages.

Within 14 days after an online booking or purchase, the Client may cancel without cancellation fee notwithstanding any shipment costs which come at the expense of the Client. In case of cancellation of an activity by the client up to 30 days before start of the event, the Client’s cancellation fee – owned to the contractor – amounts to 50% of the principal sum and any additional costs. In case of cancellation by the Client within 14 days of days of the start of the event, cancellation fee amounts to 100% of the principal sum and any additional costs.

The Client is entitled to nominate a replacement participant in case of cancellation, up to 48 hours before start of the activity provided by the contractor. In case the replacement candidate is accepted by the contractor, and a valid agreement between the contractor and the replacement candidate has been realized, then the Client will owe no penalty to the Contractor. The Client, however, does remain jointly and severally liable, besides for the replacement participant, for all obligations arising from both contracts against the Contractor.

Cancellation and / or nomination of a replacement candidate by the Client must be in writing.

Once a partial or full reimbursement has been agreed upon by both the Client and the contractor, it may take up to 7 days for the transaction to be processed.